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MongoDBMongoDBUnited States

Senior Project Manager, Professional Services

Senior Project Manager leading complex customer-facing Professional Services engagements at MongoDB. Responsible for end-to-end delivery, governance, stakeholder alignment, and integrating AI opportunities while balancing business outcomes. Requires 8+ years experience in SaaS/Consulting PS, strong execution and influence skills, and AI fluency.

90k – 176k
Remote8+ YOETechnical Program Management

About the role

What you will do

  • Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes
  • Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting
  • Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value
  • Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority
  • Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation
  • Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes
  • Contribute to organizational delivery standards and mentor team members to improve consistency and predictability

What you bring

  • 8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services
  • Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet)
  • Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders
  • Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term customer growth
  • A practical understanding of enterprise AI transformation; ability to identify AI use cases and facilitate relevant expert engagement
  • Proficiency in both Agile and structured delivery models, with the judgment to operate effectively in ambiguous environments

Preferred qualifications

  • Experience leading high-visibility database, cloud, or software modernization initiatives
  • Familiarity with MongoDB products and services
  • Experience facilitating strategic governance cadences (e.g., QBRs)

Skills

Project ManagementJiraSmartsheetAgileRaid ManagementStakeholder ManagementGovernanceAi TransformationProfessional ServicesRisk Management
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