Senior Project Manager leading complex customer-facing Professional Services engagements at MongoDB. Responsible for end-to-end delivery, governance, stakeholder alignment, and integrating AI opportunities while balancing business outcomes. Requires 8+ years experience in SaaS/Consulting PS, strong execution and influence skills, and AI fluency.
90k – 176k
Remote8+ YOETechnical Program Management
About the role
What you will do
Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes
Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting
Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value
Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority
Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation
Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes
Contribute to organizational delivery standards and mentor team members to improve consistency and predictability
What you bring
8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services
Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet)
Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders
Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term customer growth
A practical understanding of enterprise AI transformation; ability to identify AI use cases and facilitate relevant expert engagement
Proficiency in both Agile and structured delivery models, with the judgment to operate effectively in ambiguous environments
Preferred qualifications
Experience leading high-visibility database, cloud, or software modernization initiatives
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