Senior Manager, Program Delivery and Implementation

What You Will Do

Lead Others, Directly and Indirectly

• Lead teams of 30-300+ members across 1-2 reporting layers, with 0-5 direct reports
• Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs
• Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating
• Partner with the Senior Director of Learning on capacity planning and seasonal staffing

Lead Launches and Live Course Streams

• Own end-to-end program delivery across formats, ensuring consistent execution at scale
• Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.)
• Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully
• Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff

Iterate the Systems Learning Depends On

• Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale
• Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles
• Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run in real time as intended

Key Success Metrics

• Across the portfolio, programs hold a student satisfaction score (NPS) of 60 or higher and a course completion rate of 75 percent or higher
• 90 percent or more of Instructors and Tech Fellows return between cycles
• Managers, Coordinators, and Instructional Teams resolve problems with fidelity to departmental values, using tools and framing you have systematized
• New programs launch without preventable orchestration gaps
• Delivery quality holds or improves term over term as the org scales

This Role Might Be for You if

• You have 5+ years in program operations or delivery management
• You can win and direct a (or several) Zoom room/s of 500+ easily and on-contact, earning rapid confidence from students, peers, and program leadership
• You have successfully trained and manage 1-3 layers of actively deployed reports, for 2+ years (this one is required, not a nice-to-have)
• You have simultaneously run multiple programs serving hundreds or thousands of learners, across different formats
• You use data to catch problems early, not just report on outcomes
• You bring excellent judgment on staffing, budget, and program design, under real constraints
• A higher education, university partnership, or edtech background is a strong plus
• You are an operator who can learn the education context, not an educator looking to manage
• You have a stellar body of demonstrated work in programs quality, scaling, and outcomes in and under real-world conditions

Tooling: Expert level Zoom skills required: Asana, Github, Notion, gSuite, Claude a plus

Delivery Environment & Schedule

CodePath programs are delivered remotely across multiple U.S. time zones. During active course terms, this role regularly supports evening program operations and may occasionally participate in live sessions, launches, escalations, or high-priority events. Many live courses run between approximately 6:00 PM and 10:00 PM Eastern Time. Candidates should be comfortable actively overseeing and engaging program delivery during these hours, while balancing their schedules appropriately outside of live delivery periods.