Solutions Architect

Responsibilities

• Drive sales deals by partnering with sales teams to evaluate the Orb product, answer technical questions, and highlight security and compliance.
• Pave the path for implementations by helping customers integrate Orb into existing workflows for automation and intelligence, shaping the product roadmap to reduce time to value.
• Serve as a technical advisor, providing expertise on Orb’s products and related business systems to craft customer solutions.
• Strengthen Orb’s product by identifying gaps, monitoring customer experiences, and providing feedback to product teams.
• Act as a thought leader by sharing best practices through webinars, blogs, whitepapers, reference architectures, and public-speaking events.

Requirements

• 3+ years of experience in a technical customer-facing role.
• Clear written and verbal communication, especially around technical concepts.
• Previous experience partnering with sales, product management, and customer success to build processes and repeatable motions.
• Demonstrated ability to design and implement technical solutions addressing complex business challenges through a value-selling lens.
• Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience.
• Strong empathy and understanding of customer needs with a proven track record of building and maintaining strong customer relationships.
• Continuous learner who stays curious about new technologies and methodologies.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Not afraid to take calculated risks and innovate while balancing pragmatism.

Nice-to-Haves

• Sales Methodology training (e.g. MEDDPICC, SPIN, Challenger Sales).
• Prior experience in an early-stage startup.
• Experience in the billing space.
• Previously worked with data infrastructure tooling such as ETL tools.
• Excited to work on developing creative solutions around data import, export, and ingestion tooling.
• Comfortable learning integration APIs quickly to facilitate connections to internal tools such as tax automation, accounting, and provisioning.