Lead a team of backend engineers building and scaling Bestow's communications infrastructure including document generation and multi-channel notifications. Player/coach role spending ~20% of time on production code.
156k – 195k
Remote8+ YOEEngineering Management
About the role
Responsibilities
Technical Leadership
Remain hands-on in the code and actively participate in system design and architecture decisions
Partner with engineers on complex technical challenges, offering guidance without micromanaging
Drive large initiatives from conception through delivery
Communications Architecture & Integration
Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
Design delivery failure handling including correct classification of provider errors, retry logic, bounce/complaint management, and operational alerting
Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery
Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle
Team Development
Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
Create personalized growth plans for each team member, identifying strengths and development areas
Provide regular, constructive feedback and create opportunities for engineers to expand their skills
Strategic Vision
Balance technical excellence with business objectives
Demonstrate sound judgment when making technical trade-offs
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Requirements
Bachelor's Degree or equivalent experience required
8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
Professional experience with Go preferred
Comfortable using Docker for local software development
Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
Cloud computing & Kubernetes (or similar container orchestration) preferred
Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
Ability to understand complex technical problems and identify areas of risk
Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time
Nice-to-Haves
Experience with GenAI developer tooling to maintain hands-on contribution capabilities while coaching engineers on utilizing AI to accelerate CI, release strategies, and template onboarding automation
Experience ensuring AI-generated code adheres to microservice design principles and compliance frameworks
Benefits
Competitive salary and equity based on role
Flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
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