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Bland AIBland AISan Francisco, CA

Enterprise Solutions Engineer

Owns the technical side of enterprise sales, from discovery and workflow-specific demos through tightly scoped Proofs of Value. The role requires 4–8+ years in solutions or sales engineering, strong API and integration fluency, and the ability to connect technical evaluations to commercial outcomes.

Salary not listed
Remote5+ YOESales Engineering

About the role

Responsibilities

Technical Discovery & Qualification

  • Lead technical discovery with prospective customers to understand call center workflows, existing systems, integration requirements, operational pain, and AI readiness.
  • Identify where the platform can deliver the clearest ROI and qualify technical fit early.
  • Surface technical differentiators around reliability, latency, security, governance, and customization.
  • Partner with Account Executives to define technical win strategies.

Demo & Proof of Value Execution

  • Design and run workflow-specific demos.
  • Scope Proofs of Value around clear success criteria, timelines, milestones, and stakeholder expectations.
  • Configure custom voice-agent demos and technical proof points.
  • Keep evaluations focused, commercially relevant, and free of unnecessary scope creep.
  • Partner with Forward Deployed Engineers and Engineering when deeper technical resources are needed.
  • Define next steps, owners, and decision points to maintain evaluation momentum.

Technical Credibility & Customer Presence

  • Act as a technical voice for technical buyers, operators, InfoSec teams, procurement, and executives.
  • Explain architecture, the in-house voice stack, integrations, and data-security posture clearly.
  • Support RFIs, security questionnaires, technical due diligence, and enterprise procurement.
  • Build trust by communicating strengths, limitations, configuration needs, and fit candidly.

Cross-Functional Partnership

  • Collaborate with Account Executives on discovery, win plans, POV strategy, and deal execution.
  • Work with Forward Deployed Engineers on handoff, resource planning, feasibility, and implementation readiness.
  • Share product gaps, competitive insights, customer feedback, and technical objections with Product and Engineering.
  • Contribute to demo assets, POV templates, technical documentation, and repeatable pre-sales materials.
  • Help establish Solutions Engineering practices as the team scales.

Requirements

  • 4–8+ years of Solutions Engineering, Sales Engineering, or technical pre-sales experience at a B2B SaaS company.
  • Experience running technical discovery and supporting enterprise sales cycles.
  • Experience owning or materially contributing to technical POVs, POCs, pilots, or evaluations.
  • Strong ability to define success criteria, manage scope, and keep technical evaluations on track.
  • Technical ability to configure demos, understand APIs, work with prompts, reason through integrations, and engage customer engineering or IT teams.
  • Commercial ability to partner with Account Executives and connect technical work to deal progression.
  • Comfort operating in ambiguity at an early-stage or high-growth company.
  • Genuine interest in AI, LLMs, voice automation, and enterprise workflow transformation.

Nice-to-Haves

  • Experience with horizontal platforms, developer infrastructure, APIs, automation, or workflow products.
  • Experience with voice AI, conversational AI, CPaaS, CCaaS, contact center technology, or customer-support automation.
  • Experience selling into regulated or operationally complex industries, including healthcare, financial services, insurance, logistics, or enterprise support.

Compensation & Benefits

  • Competitive compensation and benefits are offered; specific compensation details are not provided in the posting.

Skills

B2B SaaSAPIsPrompt EngineeringLLMsvoice aiConversational AIcpaasccaascontact center technologyenterprise integrationstechnical discoveryproofs of valuesecurity questionnairesdata securityWorkflow Automation

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