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UpGuardUpGuardLos Angeles, CA

Customer Sales Engineer

Customer-facing technical expert supporting Account Managers on renewals and upsells. Partners on POCs, security assessments, and RFPs to drive expansion within existing customer base.

100k – 130k
Remote3+ YOESales Engineering

About the role

What will you do?

  • Drive product activation during the renewal and expansion cycle by providing an excellent experience to existing customers
  • Support existing customers during trials/proof of concepts (POC) of the platform
  • Identify existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
  • Be the technical point of contact for any support queries during renewal and expansion cycle
  • Assist with customer security assessments, RFPs, and business cases as required
  • Work collaboratively with the team to improve the trial/POC experience for customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

What do we need from you?

  • 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager
  • Experience in a post-sales or expansion focused role is highly preferred
  • Comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal
  • Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools)
  • Passion for becoming a deep subject matter expert on a complex software platform

What gives you an edge?

  • Hands-on experience with REST APIs
  • Ability to explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value
  • Structured approach to diagnosing and solving ambiguous technical problems
  • Work well in a team environment, partnering effectively with CSMs, Support, and Product

Skills

REST APIsCybersecurityGRCServicenowSplunkSales EngineeringSolutions ConsultingTechnical Account ManagementRfp SupportSecurity Assessments

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