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InstacartInstacartUnited States

Senior Product Manager, Fraud & Trust

Leads product strategy for fraud detection, identity verification, and appeasements in Instacart's marketplace. Drives AI/ML innovations to balance fraud prevention, customer experience, and cost efficiency; requires 6+ years PM experience with 3+ in fraud/trust domains.

184k – 233k/yr
Remote6+ YOEProduct Management

About the role

Responsibilities

  • Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap. Set quantified targets for fraud losses, cost per order, false positive rates, and customer experience.
  • Drive evolution of real-time fraud detection and identity platform, including ML model strategy, decisioning, identity verification (selfie, passkeys, ATO prevention), and account integrity.
  • Champion AI-native, AI-first approach to fraud and trust, applying AI/ML innovations.
  • Lead appeasements and order-issue resolution strategy, defining policies and capabilities balancing fair treatment with abuse prevention.
  • Partner with Data Science, ML Engineering, Fraud Operations, Order Quality, CX, Legal, and Finance.
  • Collaborate across Platform, Payments, Order Management, Shopper, Legal, and CX teams.

Minimum Qualifications

  • 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or related domain.
  • Ability to set product vision and strategy independently with measurable goals.
  • Proven track record driving outcomes in fraud prevention or risk management (e.g., reducing fraud losses, improving approval rates).
  • Strong experience with ML/data science teams on fraud models, risk scoring; comfort with SQL, analytics, A/B testing.
  • Success working cross-functionally with strong communication skills.
  • Bachelor's degree in business, engineering, computer science, or related field (or equivalent).

Preferred Qualifications

  • Experience applying AI/ML innovations to fraud, identity, or trust & safety (e.g., GenAI/LLM, AI-native systems).
  • Experience building for multi-sided marketplaces and enterprise platforms.
  • Experience leading in operational environments (e.g., Fraud Ops).

Skills

Machine LearningAISQLA/B TestingFraud DetectionIdentity VerificationRisk ScoringData ScienceAnalyticsGenerative AILLMs

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