Sr. IT Endpoint Engineer

Job Duties and Responsibilities

• Design, build, and maintain centralized endpoint management systems (Intune/Jamf). Establish global workstation standards, configuration baselines, and performance optimizations across macOS and Windows fleets.
• Manage the global hardware/endpoint software deployment lifecycle. Drive zero-touch provisioning strategies (Windows Autopilot, Apple Business Manager) to streamline onboarding and offboarding for global employees and contractors.
• Implement robust, automated application packaging, software distribution, and OS patch management strategies to maintain fleet consistency and system health.
• Enforce industry-standard endpoint security baselines, device encryption, and vulnerability remediation in partnership with the Security Operations (SecOps) team.
• Serve as an escalation point for complex endpoint, browser configuration, and integration issues. Analyze root causes to propose proactive, long-term technical resolutions.
• Partner with business stakeholders to align technology with corporate objectives.
• Create and maintain comprehensive technical documentation, Standard Operating Procedures (SOPs), and compliance-related records for the endpoint ecosystem.

Skills You Must Have

• Minimum of 3 years of experience in an IT technical role designing, implementing, and supporting enterprise endpoint applications and management solutions.
• Bachelor’s degree (BS/BA) in Information Technology, Computer Science, or a related field OR equivalent practical industry experience.
• Advanced technical engineering knowledge of Windows and macOS hardware and operating systems.
• Demonstrated expertise using modern endpoint management tools, specifically Microsoft Intune and Jamf Pro.
• Solid understanding of identity providers and SaaS platforms, including Okta, Microsoft Entra ID (Azure AD), Google Workspace, and Microsoft 365.
• Hands-on experience deploying and managing Windows Terminal Server (WTS), Cloud PCs, or virtual desktop infrastructure (VDI).
• A self-starter mindset with analytical problem-solving skills, good verbal/written communication, and the ability to maintain customer focus under tight deadlines.
• Experience in managing business applications utilizing Azure Mobile Application Management (MAM).
• Ability to manage and prioritize multiple business-critical projects, both within the team and in collaboration with cross-functional departments.
• PowerShell scripting capabilities to automate tasks and configurations.
• Hands-on experience automating manual tasks using APIs.
• Familiarity with Agile frameworks and project tracking in Jira.

Skills That Are Nice to Have

• Experience integrating and managing enterprise security agents such as Microsoft Defender, SentinelOne, Cyberhaven, and Okta Verify.
• Desktop Virtualization: Experience with Citrix environments.
• Familiarity with Jira Service Management and Confluence for knowledge management.
• Experience utilizing business systems for custom reporting or automated workflows.
• Experience with desktop security initiatives.
• Experience providing Tier 1/2 support.
• Passion for automation, procedures, and documentation.
• Experience with Bash or Python for macOS management.
• Jamf 200 and Microsoft Intune (MD-102) certified.
• Problem solver who can think independently and develop quick solutions.
• Enthusiastic, organized, adaptable quick learner.
• Passionate about automation with familiarity with AI tools including Claude Code, Codex, Rovo, and Copilot Studio.