Digital Sales Representative - Expansion

About the job

This position leads relationships within Twilio's Self Service customer base and Communications platform customers using messaging, voice, and email services. Responsible for net new customer activations, transactional and solution selling, and closing deals within the Self Service account base.

Responsibilities

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
• Generate and maintain an accurate sales pipeline and forecast utilizing CRM (Salesforce) through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Work closely with marketing teams to align on messaging and campaigns.
• Live the Twilio Magic values: Be an Owner, Wear the Customer’s Shoes, Empower Others, Don't Settle, Ruthlessly Prioritize.

Qualifications

Required:

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaaS company, with a record of top performance.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Location: Remote, not eligible in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Compensation: Hourly rates provided for select states (e.g., $36.01-$50.02/hr); eligible for commissions and equity. Benefits include health care, 401(k), paid time off.