Procurement Operations Manager

Responsibilities

• Support the deployment and day-to-day oversight of a Managed Service Provider (MSP) BPO engagement covering offshore BuyDesk, sourcing support, supplier management, and contracting support.
• Help build standard operating procedures (SOPs), governance, and escalation workflows for the BPO relationship.
• Track and manage key performance indicators (KPIs) and service-level agreements (SLAs) to hold the BPO accountable for service quality.
• Participate in procurement operations improvement projects that streamline how the business sources, buys, and manages suppliers.
• Partner with stakeholders across Zoox to translate their requests into practical, scalable solutions.
• Manage multiple projects at once, prioritizing your time and resources as needs shift.
• Use Procure-to-Pay (P2P) platforms such as Zip and Ariba to support requisitions, purchase orders, and invoice workflows across day-to-day procurement operations.

Requirements

• Track record of converting stakeholder pain points into practical, scalable solutions.
• Experience managing multiple projects at once, prioritizing time and resources across competing priorities.
• Experience supporting the deployment and day-to-day operation of procurement-support delivery covering areas such as BuyDesk, sourcing support, supplier management, and contracting support, including implementing SOPs, program coordination, escalation workflows, and KPI/SLA management.
• Practical, hands-on experience with Procure-to-Pay (P2P) platforms, including requisition, purchase order, and invoice workflows.

Nice-to-Haves

• College degree with a concentration in a relevant field such as supply chain, business, or operations.
• At least 5 years of experience in and around corporate procurement.
• Experience with commercial procurement AI solutions.