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RainRainNew York, NY

Technical Account Manager

Technical Account Manager serves as embedded technical expert for strategic partners, leading integrations, troubleshooting APIs/webhooks, creating playbooks, and driving technical enablement for post-sales teams. Requires 3-5+ years client-facing technical experience, API expertise, and JavaScript/SQL skills.

Salary not listed
Hybrid3+ YOEAccount Management

About the role

What You’ll Do

  • Technical Counterpart for Strategic Partners: Serve as the dedicated technical point of contact for strategic partners
  • Technical Enablement: Build and maintain implementation playbooks, integration guides, and technical runbooks for new product and feature launches
  • Integration Excellence: Lead technical working sessions with partner engineering teams, review integration approaches, and ensure partners are building on Rain's platform in ways that set them up for long-term success
  • Troubleshoot and Resolve: Diagnose issues spanning APIs, webhooks, authorization flows, card network configurations. Own resolution communications end-to-end, coordinating with engineering when needed
  • Transform Partner Feedback into Product Input: Surface patterns from partner interactions as structured feedback to Product and Engineering and project manage delivery with cross functional teams
  • Run Technical Reviews: Conduct regular reviews with enterprise partners covering integration health, open issues, upcoming platform changes, and opportunities to expand platform usage

What we're looking for

  • 3–5+ years in a client-facing technical role (e.g. Technical Account Management, Solutions Engineering, Implementation Engineering, or similar)
  • Bachelor's degree in Engineering, Computer Science, or related field
  • Expert-level comfort with APIs; you can read documentation, test endpoints, and debug integration failures hands-on
  • Hands-on experience with JavaScript, SQL, and/or other programming languages
  • Experience managing complex, multi-stakeholder engagements across competing timelines
  • The ability to move fluidly between a partner's engineering standup and an executive business review
  • A builder's mindset: you don't just execute, you document, systematize, and leave things better than you found them

Nice to have, but not mandatory

  • Background in payments, card issuing, or fintech infrastructure
  • Familiarity with card network concepts (authorization, settlement, disputes, BINs) or stablecoin/digital asset platforms

Skills

APIsJavaScriptSQLWebhooksIntegrationTroubleshootingPaymentsCard IssuingFintechStablecoins

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