Account Manager - New Verticals

What you'll do

• Own a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewals.
• Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy.
• Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenance.
• Coordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standard.
• Run regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidence.
• Monitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear story.
• Identify expansion opportunities within existing accounts: new topics, new verticals, increased scope.
• Serve as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the market.
• Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
• Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency service.

Who you are

• 4+ years of experience in account management, client services, or customer success — ideally at a digital marketing agency, SEO/PR firm, or high-growth SaaS company.
• Comfortable with AI Search, SEO, content marketing, and digital PR concepts; you don't need to be a technical expert but you can hold your own in a strategic conversation about AI search and third-party visibility and its impact on SEO/AEO.
• Strong communicator and relationship-builder: you're trusted by clients, proactive in your outreach, and can translate complex data into clear, compelling narratives.
• Operationally sharp: you keep projects on track, manage multiple workstreams simultaneously, and hold yourself and others accountable to timelines and quality.
• Analytical enough to dig into performance data, identify what's working, and make a clear recommendation.
• Entrepreneurial mindset: this product is still being built — you'll help shape the playbook, not just follow it.
• Thrives in ambiguity and fast-moving environments; you default to action and figure things out as you go.

Bonus

• You've worked at a link-building, digital PR, or offsite SEO agency.
• You understand how LLMs use third-party content to form responses and are excited about AI search as a category.
• You have experience managing managed services or retainer-based client relationships.