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KongKongSacramento, CA

Staff Solutions Architect

Leads enterprise customers through architecture, implementation, and deployment of Kong API gateway and AI governance solutions. Provides hands-on technical guidance, thought leadership, and collaborates with internal teams for customer success. Requires 8+ years customer-facing experience and cloud/Kubernetes proficiency.

121k – 173k/yr
Remote8+ YOESolutions Architecture

About the role

What You'll Do

  • Help customers with API and AI governance lifecycle journeys. Engagements involve remote delivery, leading virtual and in-person technical workshops for customer architects, developers, security and operations teams.
  • Design and create end-to-end solution architecture, address technical challenges, and provide hands-on technical implementation across the Kong platform.
  • Engage with customers on projects, guiding them through the installation and implementation of Kong solutions in hyperscalers, hybrid, or on-prem environments.
  • Lead customer discussions, driving outcome-based professional services and provide technical thought leadership across the customer adoption journey.
  • Collaborate internally with product engineering, customer success, and account teams to ensure maximum value from Kong investment.
  • Build reusable tools, author technical documentation, white papers, reference architecture, blogs, and design patterns based on customer experiences.

What You'll Bring

Experience:

  • 8+ years in customer-facing technical roles (professional services/product support).
  • Hands-on implementation of API gateways/integrations.
  • Understanding of the API governance lifecycle.
  • Experience building infrastructure with VMs or Kubernetes containers.
  • Knowledge of DevOps, Security, and Networking fundamentals.
  • Proficiency in Linux, Cloud, and Development tooling.
  • Kubernetes proficiency.
  • Experience with major cloud providers (GCP, AWS, Azure).
  • Application development experience (preferred).
  • Prior experience in Open Source, API Management, Middleware, or SaaS software companies.
  • Software development in Java, Python, or Lua.

Required Personal Attributes:

  • Strong desire and proven ability to solve hard technical problems with minimal supervision.
  • Excellent communication: concisely explain complex technical solutions.
  • Passion for technology.
  • Team-oriented and collaborative.
  • Self-aware and strong communication skills.
  • Exceptional organizational and change management skills; ability to manage competing demands.

Skills

KubernetesApi GatewaysAWSAzureGCPLinuxDevOpsJavaPythonLuaKongApi Management

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