Installations Specialist
Installs and supports vehicle-based IoT hardware, cameras, gateways, and accessories while training customers and coordinating third-party installers. The role requires extensive automotive or technical-equipment installation experience, strong troubleshooting skills, physical capability, and frequent travel.
About the job
Responsibilities
- Install Motive’s product suite—including gateways, AI cameras, and accessories—across vehicles and other assets, independently or with third-party installers.
- Conduct on-site customer training, support trials and pilots, manage RMAs, and serve as the lead on-site presence for strategic deployments.
- Oversee strategic installation projects, perform quality checks of third-party installers, and audit documentation for adherence to best practices.
- Collaborate with Field Engineering to inform product enhancements based on field experience.
- Create custom installation guides for specialty configurations and customer requests.
- Provide remote assistance to third-party installers and resolve installation questions.
- Review and resolve escalated technical issues.
Requirements
- High school diploma or equivalent.
- Extensive experience installing, servicing, and repairing technical equipment, preferably in automotive or related industries.
- Knowledge of vehicle wiring and electrical systems.
- Ability to interpret technical documentation and wiring diagrams.
- Experience installing IoT devices and aftermarket electronics at scale.
- Ability to independently manage complex installations and troubleshoot diverse equipment.
- Excellent communication skills for customer training and cross-functional collaboration.
- Valid driver’s license and clean driving record.
- Ability to lift and move up to 50 lbs, climb ladders, and work in confined spaces.
- Willingness to travel extensively, at least 50% of the time.
Values
- Commitment to excellence, innovation, continuous improvement, and using technology to solve real-world problems.
Skills
Vehicle Wiring, Electrical Systems, Wiring Diagrams, Iot Devices, Aftermarket Electronics, Technical Equipment Installation, Troubleshooting, Technical Documentation, Customer Training, Rma Management
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