Implementation Manager
Own end-to-end enterprise implementation and rollout for Linear customers, from sales handoff through go-live and first 30 days. Coordinate technical integrations, training, and stakeholder teams while building repeatable playbooks for large-scale deployments.
About the job
What you'll do
- Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
- Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
- Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
- Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
- Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
- Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
- Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business
What we're looking for
- 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
- Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
- Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
- Ability to coordinate technical and non-technical teams without owning the technical execution directly
- Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
- Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
- Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services
What we offer
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Skills
Project Management, SSO, SCIM, Slack, GitHub, Jira, Enterprise Migration, Technical Program Management, Stakeholder Management, Implementation Planning
Similar jobs
Technical Program Management jobs
Quindar
Denver, COLeads cross-functional delivery of commercial aerospace and software programs from proposal through deployment, coordinating engineering, product, business development, and customer stakeholders. Requires 5+ years of complex program management experience and fluency in Agile and Waterfall delivery.
Figma
London, United Kingdom
Owns contractor, vendor, and operational programs supporting AI-generated design evaluations. The role requires design craft expertise, strong UI judgment, and at least three years of design program management or adjacent experience.
Scale AI
Columbia, SCLeads cross-functional delivery of AI/ML programs for public-sector cyber customers, managing accounts, datasets, deployments, and issue resolution. Requires cybersecurity experience, an active Top Secret clearance with polygraph, technical education, and willingness to work onsite in Columbia four days weekly.
Scale AI
Boston, MA
Leads cross-functional delivery of AI/ML solutions for national security customers, combining technical program management, stakeholder leadership, analytics, and customer success. Requires an active TS/SCI clearance, generative AI/ML fluency, and regular work at a cleared Boston-area facility.
Scale AI
Dayton, OH
Leads cross-functional delivery of AI/ML solutions and agentic workflows for public sector and national security customers. Requires technical program management, stakeholder leadership, generative AI expertise, an active TS/SCI clearance, and customer-facing problem-solving experience.