Implementation Manager

What you'll do

• Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
• Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
• Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
• Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
• Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
• Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
• Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

What we're looking for

• 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
• Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
• Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
• Ability to coordinate technical and non-technical teams without owning the technical execution directly
• Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
• Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
• Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services

What we offer

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites
• Remote-first with no required commute