AlpacaUnited StatesSupports enterprise brokerage clients with order entry, execution, FIX sessions, account issues, and trading activity monitoring. The role requires brokerage or trading experience, customer relationship skills, familiarity with equities and FIX protocol, and relevant FINRA licensing.
Supports multifamily real estate clients across Pennsylvania and Delaware through onboarding, training, account coordination, site visits, and customer service. The role requires at least two years of training or account management experience and familiarity with Philadelphia-area multifamily real estate.
Provides high-quality support to prospective and current customers through chat, email, and phone while coordinating with internal teams and handling insurance-related workflows. The role requires at least three years of customer-facing experience, strong communication, issue-resolution, and peer coaching skills.
Supports active partners and partner customers by resolving operational questions, coordinating escalations, and triaging payment or reporting issues. The role requires 2+ years in customer success, account management, or partner support, strong cross-functional communication, and Salesforce or similar CRM experience.
Manages a high-volume portfolio of core accounts, driving retention, product adoption, and revenue expansion through standardized engagement programs. Requires one year of customer success or related experience, strong communication skills, a bachelor's degree, and English-Spanish bilingual proficiency.
Configures and optimizes complex restaurant POS menus, integrations, and backend updates while consulting with clients and resolving escalated issues. The role requires at least two years of customer success or related experience, strong troubleshooting skills, and familiarity with restaurant operations and SaaS or POS systems.