Forward Deployed Enablement Engineer - Customer Success
Embed with customer success teams to triage support, unblock workflows on Palantir platforms, and build tooling for scalable enablement. Requires strong problem-solving, communication, and proficiency in languages like Python, SQL, or Java.
About the job
Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems.
- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation for critical customer-facing incidents.
- Take ownership as the first responder for issues.
Requirements
- Background in Data Science, Computer Science, Engineering or STEM OR equivalent relevant practical experience in a technical or engineering role.
- Ability to continuously learn and work independently with minimal supervision.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable in rapidly changing environment with dynamic objectives.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
Skills
Python, SQL, Spark, Java, C++, JavaScript, TypeScript, Palantir Foundry, Palantir Aip, Data Engineering
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