Community Programs Coordinator

Chapter Launch & Event Coordination

• Support the launch of new local chapters under the guidance of the Manager, Community Programs.
• Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
• Execute approved communication campaigns (email, social, CRM) to support event attendance.
• Provide operational support for in-person and virtual chapter events.
• Track timelines and deliverables to ensure activities stay aligned with program plans.

Community Support & Engagement

• Act as an operational point of contact for volunteer chapter leaders.
• Support the onboarding of new leaders using standard templates and guidelines.
• Share event resources and materials to ensure consistency with program standards.
• Coordinate regular communication with chapter leaders and escalate concerns when required.

Monitoring & Reporting

• Track chapter activities using predefined metrics such as attendance and engagement.
• Support the collection of post-event feedback from leaders and attendees.
• Maintain dashboards, trackers, and documentation for program visibility.
• Share updates with the Manager, Community Programs on ongoing activities and gaps.

Operations & Process Support

• Maintain accurate internal documentation and chapter records.
• Document recurring challenges and share observations to support process improvements.

Vendor & Stakeholder Coordination

• Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
• Support vendor communication and documentation in partnership with the Manager.
• Track vendor deliverables and escalate issues when needed.

Compliance & Risk Awareness

• Follow established event compliance guidelines and approval processes.
• Identify potential risks and escalate appropriately.
• Ensure required documentation and approvals are completed as per process.

Requirements

• 1–3 years of experience in event coordination, community operations, or program support roles.
• Bachelor’s degree preferred (or equivalent practical experience).
• Experience supporting distributed events or community programs is a plus.
• Experience in SaaS or high-growth environments preferred.
• Willingness to travel up to 30% for events and chapter support.
• Strong attention to detail in managing timelines and logistics.
• Comfort working within structured playbooks and processes.
• Strong interpersonal skills when working with volunteer communities and internal teams.
• Clear written and verbal communication.
• Organized and reliable approach to stakeholder coordination.
• Familiarity with Google Workspace and CRM/email tools.
• Ability to manage multiple tasks while maintaining accuracy and consistency.