Principal Product Manager

Responsibilities

• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.
• Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.
• Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions.
• Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate.
• Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities.
• Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.
• Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.
• Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

Requirements

• 5+ years (7+ preferred) experience in product management.
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability.
• Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives.
• Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.
• BS in Computer Science, Engineering, or equivalent practical experience.

Nice-to-Haves

• Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth.
• Advanced degree: MBA or Master’s in CS or related discipline.

Compensation & Benefits

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.
• Eligible to participate in Twilio’s equity plan and corporate bonus plan.
• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.