Technical Account Manager, Terminal

About the team

Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support.

What you’ll do

Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.

Responsibilities

• Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
• Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.
• Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.
• Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.
• Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.
• Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks.
• Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments.
• Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.

Who you are

Minimum requirements

• 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements.
• Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.
• Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.
• Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions.
• Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.
• Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements.
• Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.
• Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.

Preferred qualifications

• Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics.
• Ideal experience in the payments industry.
• Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes.
• Some exposure to SQL for quick reconciliation or data checks is a plus.
• Prior experience running pilots or short rollouts and handing off to longer-term operational teams.