Customer On-Site

Responsibilities

• Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
• Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
• Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
• Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
• Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
• Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
• Identify and drive wallet expansion opportunities within the account.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills (email and in-person).
• Professional demeanor and ability to represent Traba with both workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Compensation

• Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.