Customer On-Site

Responsibilities

• Build strong relationships with site supervisors and workers, providing timely updates, feedback, and support.
• Serve as the primary relationship owner for supervisors and facility contacts.
• Facilitate worker onboarding, introductions, and first-day check-ins.
• Coordinate interviews and start schedules for new hires, including forklift operators.
• Oversee worker vetting, drug testing, and onboarding end to end.
• Assist workers with clock-ins, pay questions, and performance feedback.
• Manage worker performance on-site and escalate issues to internal teams as needed.
• Communicate updates, attendance issues, and staffing changes between the client site, operations, and worker support teams.
• Identify and address worker performance concerns and site challenges proactively.
• Handle incident management and escalations.
• Support daily site operations and ensure adequate staffing coverage.
• Own shift and schedule management.
• Distribute and manage personal protective equipment (PPE).
• Identify and drive account expansion opportunities.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor and ability to represent the company with workers and client stakeholders.
• Polished and presentable in customer-facing environments.
• Warm, approachable, and able to coach workers while confidently enforcing standards.
• Organized, detail-oriented, and proactive in problem-solving.
• Comfortable working in fast-paced, dynamic warehouse environments.
• Bilingual communication ability.

Compensation

• Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.