US- Technical Solutions Analyst

Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.

55k – 70k/yr

RemoteEntry levelSupport Engineering

About the role

Key Duties and Responsibilities

Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
Maintain detailed documentation of support activities and solutions provided.
Stay up to date with the latest technology trends and advancements in the industry.
Participate in training and development programs to enhance technical skills and knowledge.

Your Key Strengths

Strong technical skillset with experience in troubleshooting and resolving technical issues.
Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
Post-secondary diploma or degree in Information Technology or related field.
Previous experience in a technical support role is an asset.
Ability to translate complex technical concepts for both technical and non-technical audiences.
Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
Proven ability to support and troubleshoot web-based software applications.
Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.

Skills

TCP/IPHttpFtpSshTls/SslSQL ServerAPIsOAuthOpenidJavaScriptHl7XmlKibanaAppdynamicsMs Co-Pilot

Similar roles

Solutions Analyst

PointClickCareUnited StatesJun 1

The Solutions Analyst is responsible for delivering and managing technical and integration interactions, troubleshooting complex technical issues, and advocating for customers. This role requires strong problem-solving skills and an in-depth understanding of the product.

55k – 62k/yr

Remote1+ YOESupport Engineering

Clinician Support Specialist

Ambience HealthcareSan Francisco, CAJul 6

Serve as frontline technical support for clinicians using Ambience's AI-powered clinical documentation platform. Diagnose and resolve complex issues with the platform and EHR integrations, build knowledge resources, and escalate trends to product and engineering teams. 1+ years technical/customer support experience required; healthcare or SaaS background preferred.

50k – 80k/yr

Remote1+ YOESupport Engineering

Associate Technical Engineer

Fusion HealthTopeka, KSJun 26

Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.

50k – 65k/yr

On-site1+ YOESupport Engineering

Technical Support Specialist

Regal.aiNew York, NYMay 26

Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.

60k – 80k/yr

HybridEntry levelSupport Engineering

Product Support Engineer

OnePayUnited StatesMay 14

Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.

60k – 100k/yr

Remote1+ YOESupport Engineering