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HightouchHightouchNew York, NY

Customer Success Engineer

Supports users in adopting and getting value from a technical SaaS platform through customer-facing troubleshooting, communication, and cross-functional collaboration. Requires at least two years of customer-facing experience, technical aptitude, SQL familiarity or willingness to learn, and strong interpersonal skills.

85k – 110k/yr
On-site2+ YOECustomer Success

About the role

Responsibilities

  • Work directly with users to help them get the most value from the platform.
  • Answer customer questions through Intercom, Slack, phone, and email.
  • Read and interpret API documentation and understand standard SaaS tools, including CRMs, ESPs, and ERPs.
  • Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
  • Contribute across the organization, take initiative, and help improve customer experiences, solutions, and processes.

Requirements

  • 2+ years of experience in a customer-facing role; technical experience is not required.
  • Technical background through experience or education.
  • Conversant in SQL or willing to learn basic and advanced SQL topics.
  • Strong discovery and interpersonal skills.
  • Intellectual curiosity, high ambition, and humility.
  • Excellent verbal and written communication skills.
  • Ability to adapt to an ever-changing work environment.
  • Thorough understanding of the technology industry and its players.

Compensation and Benefits

  • Annual salary range of $85,000–$110,000.
  • Location-independent compensation.
  • Meaningful equity compensation in the form of ISO options.
  • Early exercise and a 10-year post-termination exercise window.

Skills

SQLapi documentationIntercomSlackCRMespERPSaaSCustomer Supportwritten communication

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