Senior People Operations and Systems Generalist

Responsibilities

• Serve as the functional Workday expert for the People Operations team, owning business process design from requirements through configuration, testing, and post-launch iteration.
• Own configuration, testing, and rollout for semiannual Workday releases, proactively identifying opportunities to simplify or automate processes.
• Partner with the Workday Product Analyst and internal systems team on larger technical projects and integrations, representing the People Operations perspective.
• Build lightweight tools using Sheets, trackers, JIRA workflows, Lovable, and Claude to close process gaps and automate workflows.
• Manage day-to-day Workday data and configuration, including position detail changes, EIB processing, and troubleshooting.
• Maintain process documentation and create training materials for system enhancements.
• Provide employee and manager support for complex or system-specific JIRA help desk tickets.
• Prepare, review, and analyze people data and reports, including attrition and exit interview reporting.
• Own the immigration vendor relationship and support compliance, multistate policy, and handbook administration.
• Provide backup support for complex workplace compliance investigations.
• Support compensation, benefits, equity, and leave administration.
• Partner on EEO-1 and Affirmative Action Plan reporting.
• Drive ongoing People Operations process improvements and general team support.

Requirements

• Deep functional expertise in Workday HCM, including ownership of processes from ideation and requirements through testing and rollout.
• 5+ years of experience in People Operations or systems-adjacent teams at fast-paced, scaling organizations.
• Experience partnering with technical systems teams by translating business needs into requirements and testing plans.
• Familiarity with AI-assisted and no-code/low-code tools such as Lovable and Claude.
• Expertise with people tools including JIRA Help Desk, Greenhouse, and Culture Amp.
• Strong customer orientation, collaboration, business acumen, problem-solving, critical thinking, and judgment.
• Experience handling confidential information with discretion, honesty, and integrity.
• Strong time management and project management skills, with the ability to manage high request volume and shifting priorities.
• Working knowledge of Google Workspace, especially Google Sheets, including VLOOKUPs and pivot tables.

Nice-to-Haves

• Experience with additional Workday modules.

Compensation and Benefits

• Base salary range: $128,000–$151,000 USD for San Francisco, CA.
• Competitive cash and equity compensation with advancement opportunities.
• Learning and development allowance.
• 100% medical, dental, and vision coverage.
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• Flexible paid time off.
• Monthly wellness stipend.
• Hybrid in-office arrangement with an expectation of working from the office 3+ days per week.