Sr. Manager of People Operations

Design & Govern Employee Lifecycle Processes

• Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
• Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible
• Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability
• Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
• Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls
• Ensure processes are built for scale — designed to support a 500-person organization even when we are at 325

Enable Payroll & Benefits Operations

• Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into payroll and benefits systems, with strong internal controls that catch errors before they become problems
• Support annual benefits renewals, vendor negotiations, and plan design improvements in collaboration with the Sr. Director
• Provide escalation support for critical payroll or benefits issues, serving as a reliable backup when primary owners need coverage
• Partner with Finance and leadership on cost transparency and vendor performance reporting

Serve as a Key Operational Leader

• Establish and enforce process standards across the People Operations team, in partnership with functional owners
• Provide day-to-day operational leadership and guidance to the team — the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decision
• Act as the escalation point for systems and process-related issues, resolving problems before they reach the Sr. Director
• Develop and maintain operational coverage models, documentation, and cross-training plans that reduce single points of failure and improve business continuity across People Operations
• Support company-wide initiatives that require People Operations execution: M&A activity, compensation cycles, workforce reductions, audits

Own HR Reporting & Data Integrity

• Build and maintain People Operations dashboards and reporting for the team and leadership — headcount, turnover, time-to-onboard, compliance completion rates, and other operational metrics
• Partner with the UKG Ready Specialist to ensure reporting infrastructure is accurate and timely, with clear data ownership between the system layer and the analytics layer
• Ensure EEO-1 reporting, I-9 compliance, and other regulatory filings are accurate and on time
• Maintain employee file compliance standards across paper and digital records

Act as Operational Continuity for the Sr. Director

• Serve as the operational leader of the function in the absence of the Sr. Director, ensuring continuity of critical People Operations processes, stakeholder support, and decision-making
• Build documented knowledge transfer across every function the Sr. Director currently owns, ensuring no critical process is a single point of failure
• Grow into increasing scope as the function matures

Who You Are

• A systems-minded operator who thrives on building processes that are clean, scalable, and efficient
• Detail-obsessed and precise — you hold yourself to a high bar on accuracy and take it personally when something is wrong
• Equally comfortable working independently and collaborating cross-functionally — you do not need to be told what to do next; you see what needs doing
• Energized by building, not maintaining — this role requires someone who creates structure where none exists, not someone who manages existing infrastructure
• A communicator who can translate operational complexity into clear, concise guidance for the team and leadership
• Calm under pressure — People Operations handles payroll, compliance, and sensitive employee data; the right person for this role does not panic when things go wrong, they solve problems

Required Experience

• 7+ years of experience in People Operations, HR Operations, or a closely related role at a technology company
• Demonstrated experience owning employee lifecycle processes end-to-end — onboarding, offboarding, job changes, comp changes — with documented SOPs
• Experience with HRIS platforms at an operational ownership level — responsible for data quality, process execution, and compliance in an HRIS (Workday, HiBob, ADP, Paylocity, etc.)
• Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systems
• Track record of cross-functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiatives
• Experience building and maintaining HR reporting and dashboards with a data integrity mindset
• Working knowledge of federal and state HR compliance requirements: I-9, EEO-1, FMLA, multi-state employment law

Preferred Experience

• Experience at a high-growth SaaS or AI-native company where the pace of change outstrips the pace of process documentation
• Experience with HRIS implementation or migration — having owned the evaluation, rollout, or transition of an enterprise HR system
• Experience supporting M&A activity from a People Operations perspective: system integration, org restructuring, headcount reconciliation
• Familiarity with UKG Ready — including an understanding of its architecture, module structure, and configuration approach
• Experience managing a small team or providing operational leadership to HR coordinators and specialists
• HR certification: PHR, SPHR, SHRM-CP, or SHRM-SCP