Principal Technical Consultant

Duties and Responsibilities

• Work hands-on with Okta customers in a post-sales role to provide innovative consulting services
• Gather, analyze, and document post-sales requirements
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction
• Manage project scope, schedule, status, and documentation
• Mentor and train customers on the service
• Act as a liaison between Customers and Product Management to drive product development
• Lead interaction and collaboration with other Okta teams such as Engineering and Support
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service
• Shape and influence Okta's growth and scalability by designing new offerings
• Manage multiple concurrent deployment projects
• Apply knowledge of technologies and protocols to support identity federation and robust access control models (SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON) when working with customers
• Utilize knowledge of typical enterprise identity life cycle management processes and standards
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React) when working on customer integrations
• Provide mentoring, guidance, and expertise to less experienced team members
• Ensure quality and time management processes are followed by team
• Commit to and use a knowledge repository for deployment standard methodologies

Requirements

• 5-7 years experience as a technical consultant delivering solutions to external customers
• Experience with technologies and protocols to support identity federation and robust access control models (OAuth, OpenID Connect, SAML 2.0, WS-Federation)
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON)
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React)
• Knowledge of typical enterprise identity life cycle management processes and standards
• Ability to work independently and multi-functionally
• Ability to multi-task and manage multiple customer engagements
• Hands-on contributor
• Superb communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
• Ability to access federal environments and/or have access to protected federal data
• U.S. Person status (U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee)
• Must be available to work onsite in Northern Virginia
• Must have active Top Secret Clearance
• Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline

Nice to Have

• Experience in designing and implementing security and identity management solutions to support critical systems and business programs
• Experience in delivering Okta implementations for organizations
• Mobile development experience (iOS and Android)