Associate, Workers' Compensation Operations

What You Will Work On

• Provide accurate support and guidance to customers related to Justworks’ Workers Compensation coverage, such as answering questions, providing certificates of insurance, and other related inquiries.
• Answer inbound inquiries from small business customers via email.
• Resolve inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier.
• Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce.
• Craft outbound emails to customers or internal partners regarding workers compensation; follow up via phone when necessary.
• Organize and file incoming mail, identifying accurate and timely response to carriers and states.
• Assist Workers’ Compensation Operations team in preparing for policy renewals, audits, and other sizeable projects by performing data entry, quality assurance and mail filing.
• Assist internal teams in ensuring compliance with workers’ comp related state guidelines.
• Coordinate with other teams across Justworks and maintain an effective working relationship with broker, program administrator, and carrier.
• Contribute to updating internal resources and documentation of standard operating procedures.
• Perform other related duties as assigned.

How You Will Do Your Work

• Detail-oriented: Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice: The ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical: Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment: The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

All Justworkers focus on aligning their behaviors to core values: Camaraderie, Openness, Grit, Integrity, Simplicity.

Qualifications

• Minimum of 1 year of experience in an operations, insurance role, or customer service related field.
• Strong written and verbal communication skills with high attention to detail.
• You like working with people and helping others solve problems.
• You enjoy entrepreneurial environments and want to help build something meaningful.
• Knowledge of workers compensation or the PEO industry preferred.
• Experience using customer support technologies such as Zendesk, Talkdesk, JIRA, and Confluence a plus.