Client Services Representative, Spanish

Responsibilities

• Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
• Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
• Educate and empower customers to get the most out of the NinjaTrader product line
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader's services
• Assist management in creating and revising policies based on customer feedback
• Regularly participate in beta testing new software updates

Requirements

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their concerns
• Ability to explain complex information and instructions in a clear, understandable way
• Strong time management skills with the ability to manage multiple customer requests and follow up effectively
• Excellent written and verbal communication skills
• A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Nice-to-Haves

• Written and spoken fluency in Spanish
• A minimum of one year of customer service experience, preferably within a high-volume technology company
• Experience with CRM software and customer service ticketing systems
• Knowledge of the trading industry

Compensation and Benefits

• Base salary: $54,000
• Annual target bonus of 4% (based 50% on individual performance, 50% on company/team performance)
• 401k with up to 3.5% company match
• PTO: 18 days per year (accrues) + 7 paid holidays + 1 Service Day + 5 Conditional Holidays + 20 flex remote days + 5 Company Wide Office-Optional weeks
• Health, Vision, Dental Coverage (details not specified)
• Life and Disability Insurance (100% covered by NinjaTrader)
• Paid Parental Bonding Leave