ElevenLabsNew York, NYOwn the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.