Strategic Program Manager, Office of the CRO

Responsibilities

• Design and scale a high-impact executive engagement program for OpenAI's C-suite, focusing on priority enterprise accounts, strategic partners, and defining commercial moments.
• Define strategy, operating model, governance, and success measures for executive engagement across priority accounts, regions, and strategic moments.
• Develop scalable frameworks for determining where executive involvement creates the greatest impact.
• Build repeatable playbooks for executive sponsorship, account planning, customer follow-through, advisory forums, executive events, and global market engagement.
• Maintain visibility into executive relationship coverage, commitments, risks, and opportunities.
• Establish operating cadence aligning Sales leadership, account teams, and executives.
• Lead strategy and execution for marquee executive engagement moments (e.g., Davos, Sun Valley), ensuring clear commercial objectives and outcomes.
• Own end-to-end strategy and execution for high-stakes executive customer and partner engagements, including qualification, preparation, meeting design, and post-meeting execution.
• Translate account dynamics, customer priorities, competitive context, and OpenAI strategy into concise executive briefings.
• Partner with account teams to define engagement objectives, attendees, value propositions, and business outcomes.
• Coach sales leaders and account teams on executive presence, strategic storytelling, relationship mapping, and engagement planning.
• Act as a trusted extension of the CRO, representing the Office of the CRO in cross-functional planning and selected engagements.
• Prepare the CRO for major customer meetings, strategic decisions, market visits, and events.
• Synthesize complex information into recommendations, tradeoffs, and action plans for the CRO and Revenue Leadership Team.
• Lead high-priority cross-functional initiatives on behalf of the Office of the CRO.
• Build operating rhythms across the Office of the CRO, including planning cycles, executive communications, priority tracking, and accountability.
• Surface insights from executive conversations to inform Product, GTM Strategy, Customer Success, Marketing, Communications, Research, and leadership.
• Partner across functions to align engagements with strategic priorities and customer narratives.
• Measure program success through engagement, relationship health, opportunity progression, customer outcomes, and commercial impact.
• Capture best practices and insights to strengthen the GTM organization.

Requirements

• 10+ years of experience in enterprise technology, strategic accounts, executive engagement, sales strategy, management consulting, customer success, chief of staff, or another senior commercial operating role.
• Demonstrated success partnering directly with C-suite customers and senior executives in complex, high-stakes environments.
• Strong commercial judgment and deep understanding of how enterprise opportunities are shaped, advanced, and closed.
• Exceptional ability to synthesize complex information into clear executive narratives, recommendations, and customer-facing materials.
• Proven experience building scalable programs and operating models across Sales, Product, Marketing, Customer Success, and executive leadership teams.
• Sound judgment and executive presence, with ability to serve as a trusted proxy for senior leadership.
• Strong coaching and influencing skills that elevate team preparation and execution of executive engagements.
• Experience operating across global organizations, cultures, industries, and fast-moving priorities.
• Intellectual curiosity about AI, enterprise transformation, and evolving customer needs adopting AI at scale.

Success Metrics

• Built a trusted, measurable executive engagement program within first year that focuses executive time on highest-value opportunities.
• Provides account teams consistent path to request, prepare for, and execute executive engagements.
• Strengthens executive relationships across highest-priority accounts.
• Delivers exceptional executive meetings with clear objectives, stronger dialogue, and disciplined follow-through.
• Establishes Office of the CRO as force multiplier for strategic engagements and cross-functional execution.
• Creates durable feedback loop between customer executives, Revenue organization, and OpenAI's product and company leadership.