Principal Presales Engineer, ISV HLS

Responsibilities

• Partner with Account Executives on pre-sales activities, including opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale by recommending best-practice solutions and guiding customers on Twilio APIs.
• Conduct discovery to understand customer technical challenges and design, demonstrate, and present solutions.
• Build and deliver interactive, complex customer demonstrations of Twilio Communications Products to technical and nontechnical stakeholders.
• Identify and solve customer and organizational problems.
• Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.
• Mentor less experienced Solutions Engineers.

Requirements

• 8+ years of pre-sales experience selling complex technical products, or 10+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, storytelling, and stakeholder-influence skills.
• Ability to understand customers’ communications needs and guide them toward technical solutions.
• Previous software development experience or working knowledge of relevant technical domains.
• Experience in telecom, SIP, contact centers, or security.
• Experience with sales methodologies.
• Bachelor’s or master’s degree in engineering, mathematics, computer science, or another technical discipline, or equivalent practical experience.

Nice-to-haves

• Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.

Compensation

• Estimated annual pay ranges vary by eligible location from $138,872 to $192,880 USD.
• The role may include equity, commissions, and benefits such as healthcare insurance, a 401(k), paid sick time, paid personal time off, and paid parental leave.