Principal Presales Engineer - ISV
Leads pre-sales technical engagements for Twilio’s communications products, partnering with Account Executives to qualify opportunities, demonstrate solutions, and guide customers through technical decisions. Requires substantial pre-sales or technical consulting experience, strong presentation skills, and familiarity with communications technologies and cloud architecture.
About the job
Responsibilities
- Partner with Account Executives on pre-sales activities, including opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
- Lead technical and product sales by recommending best-practice solutions and guiding customers in using Twilio APIs.
- Discover customer technical challenges and design, demonstrate, and present innovative solutions.
- Build and deliver interactive demonstrations of Twilio Communications Products to technical and nontechnical stakeholders.
- Identify and solve customer and organizational problems.
- Contribute reusable demonstrations, presentations, and knowledge to the Solutions Engineering community.
- Mentor less experienced Solutions Engineers.
- Travel approximately 25%.
Requirements
- 8+ years of pre-sales experience selling complex technical products, or 10+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
- Strong communication, presentation, storytelling, discovery, and customer advisory skills.
- Ability to understand communications needs and guide customers toward technical solutions.
- Previous software development experience or working knowledge of relevant technical domains.
- Experience with telecom, SIP, contact centers, or security.
- Familiarity with sales methodologies.
- Bachelor's and/or master's degree in a technical discipline, such as engineering, mathematics, or computer science, or equivalent practical experience.
Nice-to-haves
- Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.
Compensation and Benefits
- Estimated annual pay ranges vary by eligible location: $138,872.00–$173,590.00; $146,592.00–$183,240.00; or $154,304.00–$192,880.00.
- May be eligible for an equity plan and commissions.
- Benefits include healthcare insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
Skills
Twilio Apis, Telecom, Sip, Contact Centers, Security, Sales Methodologies, Amazon Web Services, GCP, Microsoft Azure, Cloud Architecture
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