Strategic Account Manager

Responsibilities

• Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact.
• Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create account plans that ensure Render is delivering maximum value.
• Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition.
• Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion.
• Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned.
• Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership.
• Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams.
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

Requirements

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
• Commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts.
• Familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
• Strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
• Savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
• Builder who thrives in ambiguity. Energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks.
• Strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.

Nice-to-Haves

• Background at high-performing developer-facing hyper growth tech companies.
• Experience with hyperscalers and / or cloud platform solutions.
• Experience helping customers migrate from hyperscalers to managed platform solutions.
• Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up.

Benefits

• Equity with early-exercise options and extended exercise windows.
• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs available.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
• Continuous learning benefits & related support.