Staff Engineer – Observability Platform

Responsibilities

• Drive the technical vision and architecture for Postman's observability platform.
• Design and build scalable solutions for metrics, logging, tracing, alerting, and operational analytics.
• Investigate complex production issues, identify root causes, and drive long-term corrective actions.
• Partner with engineering teams to improve service reliability, availability, performance, and operational maturity.
• Establish observability standards, best practices, and instrumentation frameworks across the company.
• Build tooling and automation that enable faster incident detection, diagnosis, and resolution.
• Leverage telemetry data to uncover performance bottlenecks, capacity risks, and reliability gaps.
• Drive cross-functional initiatives focused on platform health, operational excellence, and engineering productivity.
• Mentor senior engineers and help raise the technical bar across the organization.

Requirements

• 10+ years of software engineering experience with significant exposure to distributed systems and cloud-native architectures.
• Strong expertise in observability domains, including monitoring, logging, distributed tracing, telemetry pipelines, and incident management.
• Experience operating large-scale production systems with a strong focus on reliability, scalability, and performance.
• Deep understanding of system debugging, root-cause analysis, performance optimization, and production operations.
• Strong programming experience in one or more languages such as Go, Java, Python, or Node.js.
• Experience with observability technologies such as OpenTelemetry, Prometheus, Grafana, Elasticsearch, Datadog, New Relic, Splunk, or Honeycomb.
• Ability to influence technical direction across teams without direct authority.
• Strong communication skills and a data-driven approach to problem-solving.

Preferred Qualifications

• Experience building internal developer platforms or observability platforms at scale.
• Exposure to AIOps, intelligent alerting, anomaly detection, or AI-powered operational tooling.
• Experience driving reliability initiatives across multiple engineering organizations.
• Background in SRE, Platform Engineering, Infrastructure Engineering, or Developer Productivity.

Compensation and Benefits

• Pay-on-performance philosophy.
• Flexible schedule.
• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Wellness programs.
• Team-building events.
• Donation-matching program.
• Bangalore-based employees currently work in the office three days a week and are expected to transition to five days per week by the end of the year.