Founding Sales Engineer

Responsibilities

Technical Sales & Customer Discovery

• Partner with Account Executives throughout the sales cycle, from discovery through production handoff.
• Lead technical discovery sessions to understand customer architecture, business goals, and technical requirements.
• Develop technical win strategies for strategic enterprise opportunities.
• Present technical solutions to engineering teams, architects, and executive stakeholders.

Solution Architecture & Design

• Design enterprise Voice AI solutions, including APIs, integrations, conversation architecture, security, and deployment strategies.
• Translate customer requirements into scalable technical solution designs.
• Recommend best practices for production deployments across enterprise environments.
• Guide customers through architecture reviews and technical decision-making.

Demos & Proofs of Concept

• Build compelling demos, prototypes, and proofs of concept that demonstrate measurable business value.
• Support customer pilots and technical evaluations.
• Create sample integrations and technical assets that accelerate customer adoption.
• Help customers transition from evaluation into production.

Technical Product Expertise

• Become the technical expert on Retell's Voice AI platform, LLMs, prompting, telephony, APIs, and deployment best practices.
• Lead architecture reviews, product deep dives, and security discussions.
• Own RFP responses, technical documentation, security questionnaires, and architecture diagrams.
• Partner with Product and Engineering to influence the roadmap based on customer feedback.

Cross-Functional Leadership

• Work closely with Sales, Product, Engineering, and Customer Success to close complex enterprise opportunities.
• Establish best practices for technical sales and customer onboarding.
• Support strategic customers throughout their implementation journey.
• Represent customer needs internally to improve the product and customer experience.

Requirements & Qualifications

• 2+ years of experience as a Sales Engineer, Solutions Engineer, Solutions Architect, Forward Deployed Engineer, Customer Success Engineer, or in another customer-facing technical role.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• Strong technical fundamentals across APIs, cloud infrastructure, distributed systems, software architecture, and integrations.
• Ability to present to engineering teams and executive stakeholders.
• Experience building demos, prototypes, or proofs of concept.
• Ability to simplify complex technical concepts into business value.
• Interest in AI, LLMs, Voice AI, and emerging technologies.
• Ability to thrive in fast-moving startup environments with high ownership and ambiguity.
• Cross-functional collaboration skills across Sales, Engineering, Product, and Customer Success.
• Strong customer-problem-solving and customer-success orientation.

Compensation & Benefits

• Cash compensation: $170,000–$260,000.
• Meaningful equity.
• 100% coverage for medical, dental, and vision insurance.
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks.
• $200/month wellness reimbursement.
• $300/month commuter reimbursement.
• $75/month phone bill reimbursement.
• $50/month internet reimbursement.
• Three cash-equity balance options with no negotiation required.
• Work authorization sponsorship may be available for qualified candidates.