Benefits Client Manager

What You’ll Do

• Own client-facing communication for your book of WIS employers with clarity, empathy, and follow-through
• Execute new hire enrollments and offboardings end-to-end across Linear, Employee Navigator, and Warp Super Admin, accurately and on time
• Drive the Warp Insurance Pylon queue: daily triage, clear ownership, and resolution velocity that improves period over period
• Keep Employee Navigator wall tickets current, sustaining fewer than 10% of open tickets aged past 15 days
• Work directly in carrier broker portals to verify enrollments landed, chase discrepancies, and build carrier relationships that reduce our reliance on outside parties
• Hand off work with full context so it's repeatable for downstream owners: clean statuses in Pylon and Linear, no dropped balls
• Spot recurring issues and bring recommendations to leadership, moving the support model from reactive resolution to proactive prevention
• Contribute to Knowledge Center articles and internal process documentation as the product and playbooks evolve

What You Need

• 2+ years in benefits administration, health insurance brokerage, or customer-facing operations, ideally with employer group benefits
• Working fluency in benefits administration platforms like Employee Navigator, plus ticketing and project tools like Pylon and Linear, or the ability to ramp fast
• Meticulous attention to detail on enrollments, deductions, and effective dates, where close isn't good enough
• Strong written communication and the ability to translate carrier-speak into plain language clients can act on
• Ability to manage a high-volume queue across multiple systems without letting anything fall through the cracks
• High agency and a bias for action in a fast-paced, high-accountability environment. You don't wait to be unblocked.

Nice To Haves

• Active health/life insurance license, or willingness to obtain one
• Experience with BOR transitions, open enrollment cycles, or carrier feed/EDI workflows
• Familiarity with level-funded plans, stop-loss structures, or COBRA administration
• Experience at an early-stage or high-growth company where the playbook was still being written

Benefits at Warp

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching: Start investing in your future from day one.
• Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
• Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.