Care Solutions Consultant

Responsibilities

• Manage a steady flow of inbound and outbound calls (typically 80-95 per day) with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce to track activity and follow up consistently.

Requirements

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience.
• Experience in a high-volume call center environment.
• Thrive in a metrics-driven environment and motivated by meeting goals and earning incentives.
• Empathetic communicator who can balance compassion with confident sales execution.
• Experience working remotely, managing time effectively, and staying connected to a virtual team.

Nice-to-Haves

• Experience in home care, healthcare, or senior services.

Compensation and Benefits

• Hourly pay: $19.90 – $22.10.
• Tiered monthly bonus structure based on achievement of monthly sales targets (starting at $300/month for 100% target achievement, with overachievement potential).
• Equity.
• 401K with up to 4% match.
• Medical, dental, and vision coverage (including a zero cost plan for employees).
• Short Term Disability, Long Term Disability, and Life Insurance (fully employer paid, with voluntary additional Life Insurance).
• Generous time off program.
• Employee Assistance Program.