Customer Solutions Engineer )

Responsibilities

• Learn Checkly and the Monitoring space deeply, then help customers solve real reliability problems.
• Support prospects through technical evaluations alongside our senior CSE and sales team.
• Help existing customers with technical questions, implementations, and adoption.
• Contribute to technical documentation and internal playbooks as you learn what works.
• Speak with customers directly and share your learnings with Product and Engineering.

Requirements

• Some professional experience in a technical, customer-adjacent role. That could be software engineering with meaningful customer interaction, technical consultancy, professional services, developer relations, or a similar path.
• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
• Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.
• Genuine interest in working directly with customers. You enjoy talking to people, running demos, and explaining technical concepts clearly.
• Excellent spoken and written English skills.
• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.
• Located in the ET+/-1 time zones.

Nice-to-Haves

• Experience in the monitoring or observability space.

Compensation

• 70% base salary - 30% commission split.
• $107k-$155k OTE for someone in the US.
• $134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.
• Stock options.
• Flexible paid vacation.
• Paid sick leave & up to 14 weeks of paid parental leave.