Latest Support Engineering jobs at Datadog

Manages customer incidents and escalations across EMEA, coordinating technical response, communications, stakeholders, and operational improvements. Requires at least three years of incident management experience, IT or support experience, cloud familiarity, and scripting knowledge.

Leads and develops a team of Support Engineers handling customer troubleshooting, escalations, incident response, and technical documentation. Requires team-leadership experience, basic programming and Linux knowledge, English and Korean fluency, and weekend availability.

Handles complex customer escalations involving usage metering, billing anomalies, revenue-impacting behavior, and cloud cost management. The role partners with Product, Engineering, Finance, and Solutions teams to investigate root causes, build diagnostic resources, and improve billing transparency.

Investigates complex Database Monitoring escalations, debugs Datadog Agent integrations, and partners with Engineering and Product to improve customer outcomes. The role requires strong troubleshooting, Python code-reading, database expertise, and the ability to mentor global support teams.

Provides multi-channel technical support, troubleshooting, education, and relationship management for Datadog’s Premier Customers. The role requires SaaS support experience, basic programming and Linux knowledge, infrastructure and monitoring familiarity, weekend availability, and fluency in Japanese.

Investigates complex customer escalations involving Real User Monitoring, telemetry, SDK behavior, and performance across web and mobile platforms. The role partners with Engineering and Product, mentors support teams, and develops technical expertise and enablement resources.

Provides multichannel technical support, troubleshooting, training, and product demonstrations for Datadog customers. The role requires at least two years of SaaS technical support experience, programming and Linux knowledge, strong communication skills, and business-level Japanese.

Provides multi-channel technical support for Datadog customers, reproduces issues across integrations, and delivers product demos. The role requires 2+ years of SaaS support experience, troubleshooting or programming skills, basic Linux knowledge, and fluency in English and Japanese.

Investigates complex customer escalations involving usage metering, billing anomalies, cloud costs, and telemetry. The role partners with Product, Engineering, Finance, and Solutions teams to identify root causes, build diagnostics and enablement resources, and improve billing transparency.

Provides multi-channel technical support and platform guidance to Datadog’s Premier Customers, reproducing issues, investigating integrations, and building customer relationships. The role requires 5+ years of SaaS technical support experience, programming familiarity, Linux knowledge, and weekend availability.

Manages and develops Premier Support Engineering teams, overseeing performance, initiatives, and high-priority customer escalations. The role requires people-management experience, including managing managers, plus programming, Linux, troubleshooting, and client-centric analytical skills.

Handles complex customer escalations involving network monitoring, troubleshooting systems and containerized environments, and building diagnostic tooling. The role also mentors support engineers and partners with Engineering and Product to improve the platform.

Provides multi-channel technical support to Datadog Premier Customers, troubleshooting platform issues and integrations while educating users and building customer relationships. Requires 2+ years of SaaS technical support experience, programming familiarity, basic Linux knowledge, and Portuguese-English bilingual fluency.

Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.

Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.