VP, Professional Services
Build Vanta's Professional Services function from the ground up, leading implementation and consultative engagements that drive customer outcomes and services revenue. Own the PS P&L, hire and develop the team, and partner with Sales, CS, and Channels to deliver scalable services across segments.
What You’ll Do
Establish the Practice
- Define and build Vanta's Professional Services function from the ground up, establishing delivery methodology, service offerings, pricing model, and team structure.
- Develop scalable service packages across all customer segments, with differentiated approaches for high-touch enterprise customers and scalable delivery for mid market.
- Create a repeatable, measurable service motion that supports onboarding, implementation, and enablement across the customer lifecycle.
- Design and launch new, innovative service offerings that are tightly aligned with Vanta's product roadmap.
Lead the Team
- Hire, develop, and lead a high-performing team. Build career frameworks, onboarding programs, and ongoing enablement to develop a world class services team.
- Serve as the executive escalation point for complex or strategic customer engagements.
Own Revenue and Delivery
- Own and grow a new Professional Services revenue line, including scoping, SOW negotiation, and services bookings across all customer segments.
- Implement the tools, dashboards, and QA processes to track and continuously improve core professional services metrics.
Partner Cross-Functionally
- Collaborate closely with Sales, Customer Success, Solutions, and Channel & Alliances to ensure seamless presales-to-post-sales handoffs.
- Build and lead a partner services program that acts as a strategic bridge between Vanta's Professional Services function and our broader ecosystem of resellers, service partners, distributors, and auditors.
- Develop partner-aligned service offerings and enablement resources that help Vanta's ecosystem partners grow their own practices.
How to Be Successful in This Role
- 10+ years in SaaS Professional Services or consulting, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
- Proven builder: you've hired, structured, and developed PS organizations from scratch.
- Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
- AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
- Strong operator: you build processes, implement tools, and use data to drive decisions.
- Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
- Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.).
- Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
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