UX Researcher, Vehicle Experience

Responsibilities

• Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns
• Synthesize insights into clear frameworks that inform product direction
• Contribute to defining principles that guide the evolution of in-vehicle experience
• Map the entire end-to-end vehicle rider experience journey
• Conduct foundational research in ambiguous, early-stage product areas
• Design and run robust quant studies to establish experience benchmarks and track progress
• Lead a high volume of testing sessions within the vehicle to validate features
• Investigate how digital touchpoints sync with physical movements and cabin environments
• Partner closely with Product, Design, and Vehicle Engineering
• Translate research findings into clear implications for product decisions
• Proactively identify opportunities where research can drive impact

Qualifications

• 7+ years of experience in UX Research, HCI, Human Factors, or a related field
• Strong experience in both qualitative and quantitative research methods, including designing and running quantitative benchmarking studies and analyzing complex datasets
• A portfolio that demonstrates research on products with both hardware and software touchpoints
• Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective
• Ability to travel 5–10% within the US to support testing and research initiatives

Bonus Qualifications

• Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home)
• Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles
• Experience working in large, complex organizations where building cross-functional alliances is key