Senior UX Researcher

What you'll accomplish

• Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners
• Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level
• Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders
• Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated
• Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow
• Contribute to the evolution of the research team's practices, tools, and ways of working

Basic qualifications

• 4+ years of experience conducting user research, with demonstrated experience leading qualitative studies independently from planning through delivery
• Experience presenting research findings and recommendations to cross-functional stakeholders, including senior leaders
• Experience working as an embedded researcher within a product development team
• Survey design: Experience designing unbiased surveys, including neutral question framing, validated scales, and appropriate response option construction
• Qualitative research methods: Demonstrated ability to plan and conduct high-quality qualitative studies (moderated interviews, usability sessions, diary studies) with rigorous synthesis
• Quantitative and statistical literacy: Familiarity with statistical methods used to evaluate research data (significance testing, confidence intervals, descriptive statistics) and the ability to integrate quantitative signals with qualitative findings

Preferred qualifications

• Experience in digital health, healthcare technology, or a clinical-adjacent product domain
• Familiarity with mixed-method research approaches that combine qualitative and quantitative sources
• Experience using remote research platforms such as Dscout or UserTesting
• Prior contributions to research team practices, toolkits, or research operations
• Experience working on a small or embedded research team with significant individual ownership