Key Duties & Responsibilities
- Lead workflow discovery for a strategic product initiative, starting with batch analytics, to understand how work moves across roles, systems, and time horizons.
- Conduct and synthesize contextual research with customers and internal partners to uncover handoffs, bottlenecks, workarounds, and unmet needs.
- Translate insights into practical artifacts—such as journey maps, service blueprints, and future-state flows—that help Product and Engineering make better scope and design decisions.
- Design the resulting user experience end to end, including interaction design, prototyping, and high-fidelity workflows that are ready for implementation.
- Validate workflows as well as individual interactions, ensuring the end-to-end experience works across feature boundaries and real customer use cases.
- Partner with the UX Researcher and other designers to plan studies, share findings, and raise the quality of workflow-centered design across the team.
- Contribute to design critiques, Design System evolution, and team practices by sharing patterns, learnings, and methods from your work.
- Help shape how AI-enabled experiences appear within the workflows you support, with attention to trust, clarity, and role handoffs.
- Serve as a strong design partner and subject-matter contributor within your product area, guiding decisions through expertise, influence, and collaboration.
Requirements
- 6+ years of UX experience designing and shipping B2B SaaS products.
- Demonstrated experience working on complex, multi-step, or multi-role workflows in technical, data-heavy, or operationally complex domains.
- Strong end-to-end craft across discovery, synthesis, interaction design, prototyping, and final shipped UX.
- Experience using service design or workflow-systems methods such as journey maps, service blueprints, ecosystem maps, or longitudinal workflow research.
- Strong qualitative research skills, including contextual inquiry and the ability to learn from technical end users.
- Portfolio that shows both problem framing and shipped product outcomes.
- Experience designing for AI-enabled or agent-assisted experiences, especially where trust, explainability, or handoffs matter.
- Expert proficiency with modern UX tools such as Figma, and comfort moving between low-fidelity systems thinking artifacts and high-fidelity UI design.
- Strong written and visual communication skills; able to explain tradeoffs clearly to Product, Engineering, and cross-functional stakeholders.
- Comfort with technical products, data-rich interfaces, and learning complex domains quickly.
- Bachelor’s or Master’s degree in UX design, HCI, service design, or a related field, or equivalent professional experience.
Benefits
Base salary $140,000 plus bonus incentives
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance