Strategic AI transformation lead (Central)
184k – 233kChicago, ILAustin, TXCustomer SuccessHybrid10+ YOE
Summary
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI through strategic frameworks, and orchestrating cross-functional programs for enterprise AI adoption. Requires 10+ years in consulting or account management with change management expertise.
About the role
What you'll do
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
- Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team
What you need
- Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
- A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
- A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
- An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
Benefits & perks (US Full-time employees)
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
Skills
AI transformationChange managementStrategic consultingC-suite communicationROI analysisCross-functional orchestrationValue realization frameworksP&L impact analysisExecutive presentationsAccount management
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