Strategic Account Executive 4

Responsibilities

• Manage and expand some of our most important Retail customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

Requirements

• 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent years of experience.

Nice-to-Haves

• Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Deep experience selling to the Retail vertical with a track record of success negotiating agreements.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.

Compensation & Benefits

• This role is eligible to earn commissions.
• This role may be eligible to participate in Twilio’s equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.