Staff Product Manager, Trust & Safety
Lead product vision and roadmap for Trust Foundations at Headway, owning identity quality, data safety, and risk detection across all product surfaces. Requires 7+ years PM experience with 2+ years building trust products.
Responsibilities
- Set the vision for Trust: Define the product strategy and roadmap for identity, data safety, and risk detection — sequencing platform foundations against customer-visible improvements to drive measurable impact.
- Strengthen identity quality: Build identity verification, duplicate detection, and external risk signal systems that ensure every account on Headway is tied to a verified, real identity.
- Make data safe by default: Own the product vision for PHI classification, deidentification, and least-privilege access — enabling Headway to use data safely for AI and analytics while meeting HIPAA requirements.
- Build risk detection: Design the signal capture, risk scoring, and enforcement systems that detect suspicious behavior proactively — shifting Headway from reactive incident response to proactive risk prevention.
- Partner on trust across every launch: Be the lead Trust partner on Headway’s most innovative product launches, ensuring our data strategy meets the bar for trust — especially as we expand AI-assisted features.
- Work at the intersection of product, legal, and clinical: Partner closely with Legal, Compliance, Clinical, Security Engineering, CX Operations, and other product groups to translate regulatory requirements, clinical safety standards, and customer trust needs into clear product requirements and tradeoffs.
Requirements
- ~7+ years as a PM, with 2+ years building trust products
- 0 → 1 product experience
- Data-driven mindset and enjoy building technically complex, scalable solutions
- Thrive in ambiguity — love tackling ambiguous problems with energy and optimism
- Appreciate quality and have a high bar for incredible experiences
- Seek innovation at scale — opportunities to lead the industry in security and privacy
- Results-driven and care deeply about creating impact for customers and business
- Mission-driven and motivated by increasing access to high-quality mental health care
Nice-to-Haves / Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays + Holiday Break
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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