Solutions Engineer
Solutions Engineer resolves technical roadblocks for customer implementations, designs integrations, supports pre-sales demos, and documents workflows. Requires 2-3+ years experience with APIs, troubleshooting, and cross-functional collaboration.
What You’ll Do
- Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
- Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
- Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
- Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
- Develop repeatable approaches for common technical challenges so the broader team can move faster
What You’ll Need
- 2-3+ years in a customer-facing Solutions Engineer or technical implementation role
- Experience working with APIs and system integrations, with the ability to analyze and design data flows across multiple platforms
- Strong troubleshooting skills across technical workflows and configurations, including comfort reading and interpreting API specs and technical documentation
- Ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Strong cross-functional collaborator — comfortable working across Product, Engineering, Sales, and Launch
- Calm under pressure with a bias toward practical, scalable solutions and comfort navigating ambiguity
- Experience with construction industry software, accounting systems, or ERP integrations (e.g. NetSuite, Sage, Viewpoint) is a plus
Our Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.
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