Solutions Engineer
Builds customized AI solutions on Instabase platform post-sales using prompt engineering and Python scripting. Collaborates with customers to integrate APIs/databases, troubleshoot issues, and deliver production-grade implementations for enterprise operations.
What you’ll do
- Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions
- Deliver an exceptional post-sales customer experience
- Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting
- Work with APIs and databases to integrate with other systems and technologies
- Develop and implement production-grade solution within the customer’s environment
- Assist in troubleshooting and resolving technical issues that may arise during the implementation process
- Provide technical training and support to customers and team members
- Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases
- Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles
- Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience
About you
- Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts
- Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers
- Experience in Python scripting
- Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB
- Experience in working on the Instabase platform or similar automation platforms
- Excellent problem-solving skills and ability to troubleshoot technical issues
- Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Ability to work in a fast-paced environment and manage multiple projects simultaneously
- Strong attention to detail and ability to deliver high-quality work
Compensation
For US-based roles: The base salary range for this role is $112,000 to $143,000 + bonus, equity, and US Benefits. The actual pay may vary based on factors such as location, experience, and skills.
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