Solutions Architect

Responsibilities

• Own the north star metric of customer health for customers in production
• Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI
• Spot which of Metriport’s customers are not using features that could drive significant value for their organizations; monitor customers’ usage so Metriport can scale with their needs
• Build and further check in efforts with Metriport’s customers in production
• Create and implement new Customer Success processes, automated monitoring systems, and touch points with customers

Requirements

• 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer); dabbled in formal or informal Technical Sales roles
• Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa)
• Expert relationship manager; pair obsession over the success of accounts with technical skills and product knowledge to drive value for customers
• Can work through hard problems to figure out solutions with many constraints, using sound judgement to assess risks, and lay out arguments in a well-structured, data-informed, written narrative
• Proven ability to engage with engineering, design, sales, and company leaders in a constructive and collaborative relationship
• Thrive in fast-paced environments and drive projects to completion without a playbook
• Based in San Francisco (or willing to relocate); office presence 6 days a week

Nice-to-Haves

• Expert-level domain knowledge and experience in Healthcare IT or the Healthtech space, including relevant technical standards (e.g., FHIR, HL7)
• Written production code, built or consumed REST APIs + webhooks, or come from a software engineering role before transitioning to a customer-facing one
• Worked at a startup that was Series A or earlier